Indian Institute of Management Udaipur Library

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Delivering Quality Service: balancing customer perceptions and expectations

By: Zeithaml, Valarie A.
Material type: materialTypeLabelBookPublisher: New York Free Press 1990Edition: 1st Ed.Description: xii,226p.ISBN: 9781439167281.Subject(s): Customer Services | Quality controlDDC classification: 658.812
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Item type Current location Call number Status Date due
Monograph Monograph Indian Institute of Management Udaipur
C5/3 		658.812 (Browse shelf) Available

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